FAQ

DOES YOUR COMPANY OFFER VIDEO SURVEYS?
WILL YOU PROVIDE US A IN-HOME MOVING ESTIMATE?
WHAT SHOULD I KEEP WITH ME ON MY MOVING DAY?
DO YOU COVER OFFICE MOVES?
WHAT IF I NEED TO MOVE LONG DISTANCE?
CAN YOU MOVE AND STORE MY THINGS UNTIL MY NEW HOME IS READY?
WHAT FACTORS MAY AFFECT MY MOVE COST?
WHAT TYPES OF PAYMENT DOES YOUR COMPANY ACCEPT?
WHAT ADVICE WOULD YOU GIVE A CLIENT LOOKING TO HIRE A PROFESSIONAL IN YOUR AREA OF WORK?
WHAT QUESTIONS SHOULD CLIENT THINK THROUGH BEFORE TALKING TO PROFESSIONALS ABOUT THEIR PROJECT?
WHAT SHOULD THE CLIENT KNOW ABOUT YOUR PRICING (E.G., DISCOUNTS, FEES)?
WHAT IS YOUR TYPICAL PROCESS FOR WORKING WITH A NEW CLIENT?
CAN YOU PROVIDE LAST-MINUTE MOVES?
DO YOU CHARGE FOR WRAPPING & PROTECTING THE FURNITURE?
DO YOU HAVE STORAGE CAPABILITIES & IS IT CLIMATE-CONTROLLED?
DO YOUR STORAGE UNITS HAVE 24 HOUR SURVEILLANCE?
DO YOU MOVE PIANOS?
HOW BIG IS YOUR MOVING TRUCK?
HOW MANY MOVERS WILL YOU BE SENDING?
WILL YOU MOVE MY PLANTS?
ARE THERE ANY ITEMS YOU CANNOT MOVE?
HOW WILL THE MOVERS KNOW WHAT ITEMS TO TAKE AND WHAT TO LEAVE BEHIND?
CAN THE MOVERS ARRANGE THE FURNITURE TO MY LIKING IN MY NEW HOME?
SHOULD I TIP MY MOVERS?
DOES YOUR COMPANY OFFER VIDEO SURVEYS?

Virtual surveys are Fast, Easy, and absolutely Free!

Getting an estimate from Ero Moving LLC Of Milwaukee just got much easier! We now offer “Virtual Surveys”, our newest option to all of our clients. If you plan to move, an in-home estimate is a pretty important step to get the most accurate quote. A Virtual Survey let’s our estimators see your household items that need to be moved. There’s no need to worry about having someone call your phone and physically walkthrough your home. The Virtual Survey option is all done right from your smartphone or tablet, remotely! It’s the easiest and fastest way to get your customized moving quote right away.

WILL YOU PROVIDE US A IN-HOME MOVING ESTIMATE?

For the majority of the calls to our moving company we can give you an estimate during your phone call. This can also be done online by filing out our free estimate form found on our website. However, we may need to schedule an in-person visit to your home to provide a more accurate estimate. How will we know when we need an in-home estimate? If you answer “yes” to any of the following questions listed below:

Is your home 1,500 square feet or larger?

Do you have any large or heavy items that may be difficult to move safely and securely?

Does your home have any narrow hallways, doorways, or stairways that furniture cannot fit through?

Will movers have difficulty parking a 26 ft. truck close to your home?

Are you moving out of state?

WHAT SHOULD I KEEP WITH ME ON MY MOVING DAY?

We recommend you keep with you anything you or your family will use on the day of your move. The most common items include snacks, paper towel, toilet paper, phone chargers, an extra change of clothes, toothbrush/toothpaste, and your kids’ favorite toys along with their diaper bag. Most importantly, medications, important paperwork (e.g., social security cards, birth certificates), and anything highly valuable or sentimental to you such as (jewelry, bank account information, credit cards & cash etc.) should be set aside. On your moving day, place these essential items in a safe or luggage bag you’ll carry with you to your new home.

DO YOU COVER OFFICE MOVES?

Definitely! There’s no company too big or too small for us to handle, and regardless of size, we’ll take extreme care in packing and transporting all your office equipment and supplies to their new location. In addition, to office moves, we can also assist with any other business moves.

WHAT IF I NEED TO MOVE LONG DISTANCE?

When it comes to long distance residential and commercial moves, Ero Moving LLC of Milwaukee has you covered. We offer fast, economical, and safe long distance moving services that you can depend on. Whether you’re crossing the country east or west or north to south, we’ll take care of all of the packing, unpacking, loading, unloading, and every little detail in between to your satisfaction.

CAN YOU MOVE AND STORE MY THINGS UNTIL MY NEW HOME IS READY?

ABSOLUTELY! We offer climate controlled storage unit options, and we have many partnerships to offer additional storage solutions for our clients. You can count on your reliable Ero Moving LLC of Milwaukee movers to be there to load your storage container. You let us know when you’re ready to move back into your new home and we will be ready when you need us.

WHAT FACTORS MAY AFFECT MY MOVE COST?

The number of flight of stairs or elevator floor you live in.

The walking distance from our truck to the load or unload location. The amount of time it takes us to load and unload your items.

The driving time from the load to the unload location.

WHAT TYPES OF PAYMENT DOES YOUR COMPANY ACCEPT?

We accept all forms of payment for our moving services and you can even pay online making payments easy. We accept cash, credit or debit and PayPal. All payments must be payed in full once your moving service has been completed.

WHAT ADVICE WOULD YOU GIVE A CLIENT LOOKING TO HIRE A PROFESSIONAL IN YOUR AREA OF WORK?

Do your research and contact at least three different companies and pick the one you feel most comfortable with. Hiring a company to come into your home and move your household belongings is a very personal service so, you should hire someone that’s careful with your furniture & personal belongings. Taking care of our customer’s needs is our #1 priority and it shows in the work we do here at Ero Moving!

WHAT QUESTIONS SHOULD CLIENT THINK THROUGH BEFORE TALKING TO PROFESSIONALS ABOUT THEIR PROJECT?

The most important thing to focus on is whether the company is insured or not. Also, ask what size of truck they will be bringing & how many men for their quoted price. Pay close attention to those companies that charge extra fees for equipment. Here at Ero Moving  LLC of Milwaukee  we come prepared for any job we accept. Make sure to ask what is all included in the quoted price or for any heavy handling fees, & overnight fees. I’d also ask how their damage claim policy works in the event of a casualty. Lastly, after that I would just do your research and look up your professional moving company on different platforms such as Google, or Facebook and see what insight past customers have shared about their experiences with the company. From there I would just go with who you felt can provide the most value, flexibility & completely comfortable working with come moving day!

WHAT SHOULD THE CLIENT KNOW ABOUT YOUR PRICING (E.G., DISCOUNTS, FEES)?

With our services you get the most value for your money. We do this by being the most efficient & reliable movers in the Madison and Milwaukee area. Our billing starts from the moment we leave our homebase and continues till we arrive back. There’s no hidden fees or fuel charges since everything is built into our price. We do offer a 5% discount as well to any senior citizens or Military members.

WHAT IS YOUR TYPICAL PROCESS FOR WORKING WITH A NEW CLIENT?

All of our clients will give us a call or, fill out our free estimate form found on our website. We will then generate an estimate based on the conversation we had over the phone or, from the inventory list provided online with the description of what they need us to move. The most important information required to get an accurate estimate is the date & how many men they will be reserving come time to move. Our clients will also provide the loading address & unloading address to our company. If any additional pit stops are necessary they will also relay that information to us! For example (storage units pit stops, or a second loading address). We do require an onsite evaluation on all homes or apartments with three bedrooms or more, to get a better estimate. This will help us give you the most accurate estimate based on time and the budget you can expect when moving with the Ero team! By doing this 3-5 minute process we promise, to deliver the most memorable moving experience you will ever make! After all we take pride in the great reputation we built thus far, and the great work we do, by being the most efficient, yet punctual, & reliable safe movers to arrive at your home! Call an Ero team member on your next move!

CAN YOU PROVIDE LAST-MINUTE MOVES?

Even though we can’t guarantee it, we are more than often able to be the Heroes for our clients here at Ero Moving LLC of Milwaukee who need a mover last minute. This does happen for a variety of reasons that are outside of your control, such as hiring unreliable moving companies, delays in home closings, unexpected relocations for a new career, or urgent personal life changes. Life is always happening at a fast pace and it can cause a lot of stress so we do our best to be your Heroes here at Ero! When we show up you’ll be thankful you called us even if it’s last minute.

DO YOU CHARGE FOR WRAPPING & PROTECTING THE FURNITURE?

No. We always wrap and protect your items with moving blankets & shrink wrap before placing
them into our trucks. It is always a part of our service at no additional cost to you.

DO YOU HAVE STORAGE CAPABILITIES & IS IT CLIMATE-CONTROLLED?

Yes, we do have storage capabilities.  Please speak with our Relocation Consultant in regards to options and pricing for more details.

DO YOUR STORAGE UNITS HAVE 24 HOUR SURVEILLANCE?

Yes, they are always being closely monitored at all times of the day 24/7/365.

DO YOU MOVE PIANOS?

Yes, our moving team is trained to move all kinds of pianos.  We will always ask for a picture of any stairs involved & the model type to look at hardware for disassembly & reassembly purposes only.

HOW BIG IS YOUR MOVING TRUCK?

Our straight trucks range anywhere between 16′ and 26′ long.  A tractor trailer is 75’long.

HOW MANY MOVERS WILL YOU BE SENDING?

The number of movers we send depends on your move’s size.  Our logistics team will make sure we have the appropriate amount of movers to meet your relocation requirements.

WILL YOU MOVE MY PLANTS?

Yes.  If you are moving locally, we can do that for you! For Long Distance moves, we are not allowed due to state regulations.

ARE THERE ANY ITEMS YOU CANNOT MOVE?

Yes.  We will not move any firearms & ammunition, drugs, chemicals, plants & pets.

HOW WILL THE MOVERS KNOW WHAT ITEMS TO TAKE AND WHAT TO LEAVE BEHIND?

When the ERO Movers first arrive, they will do a walk through of your current home, confirming our inventory list of which items are going & which are not.

CAN THE MOVERS ARRANGE THE FURNITURE TO MY LIKING IN MY NEW HOME?

Absolutely! When we deliver your items to your new home, the movers will work closely with you to make sure all the furniture and  boxes arrive in the correct rooms.  We are happy to arrange and rearrange the furniture exactly as you would like it.

SHOULD I TIP MY MOVERS?

Although all of our movers are trained to never ask or hint for tips from customers, they are allowed to accept tips.  Should customers feel inclined for the hard work they just received we do appreciate the generosity.

It can be rewarding.  Especially f your movers have done a great job, been friendly & professional, & worked efficiently, then they deserve a good tip.

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